Role overview
Work closely with enterprise customers to ensure they launch successfully and realize measurable security outcomes.
What you will do
- Own onboarding and implementation plans for new customers
- Run regular business reviews and adoption workshops
- Partner with support and product to unblock customer needs
- Identify expansion opportunities and renewal risks
Requirements
- 4+ years in customer success, implementation, or account management
- Experience supporting technical B2B SaaS customers
- Strong communication and stakeholder management skills
- Data-driven approach to health scoring and engagement
Nice to have
- Cybersecurity domain exposure
- Experience with enterprise procurement and compliance stakeholders